Delivery & Returns

The important stuff, answered right here.

Shipping

We aim to ship goods within 3 working days. All orders are shipped via Royal Mail and are tracked to ensure delivery. We stipulate 3 days due to production and handling processes which may vary from time to time and charge a flat rate of £3.50 for domestic destinations

All goods are packaged securely and shipped via Royal Mail – each parcel will have a unique tracking number and in order to obtain it, check your emails for a shipment notification, or contact us. Remember to provide us with as much information as possible to ensure a rapid resolution.

Return Policy

If you decide you don’t like what you’ve ordered from us or there has been damage to goods, you may return the goods to us provided the returned products comply with our returns policy as set out below.

All products are eligible for returns provided they are in the same condition in which they were received. Any damaged caused by the customer renders the product ineligible for a return and we cannot process a full refund. All returns must be processed at the customers cost.

Any refunds due to dissatisfaction with the product (excluding damage or incorrect items) do not include the cost of shipping it out to you.

Ensure your order number is contained in the package you return to us and include your original shipping address on the outside.

The address for returns is:

Fish & Pix Ltd
Unit 4 Holland Business Park
Riverdane Road
Congleton
CW12 1PN

Once we’ve received the goods from you, we will be in touch to process the return and issue a refund if necessary/possible.