Let Us Help

We’re here to answer your questions so fire away!

    To make communications with us more effective, check the below and sure you provide the necessary information before you get in touch. This speeds up the process and will result in a quicker resolution. 

    01. Check Your Order Status

    Be sure to check the status of your order before you email us with your request. In your email provide us with: 

    • Last Known Order Status 
    • Email Address
    • Order Number 

    02. Ensure Details are Correct

    If there’s been an issue with your order, please check that the details you entered were correct. Verify the below: 

    • Name
    • Email Address
    • Delivery Address

    02. Get in Touch! 

    If you’ve verified your details are correct, and you have the right info to hand, get in touch with us using the above form. 

    • Wrong Item Received? 
    • Missing Delivery?
    • Missing items? 

    Fish & Pix Returns 

    In order to simplify the process of returning goods to us, ensure your order number is placed inside the package and write the same shipping address you used on your order on the package.

    Send your Returns to the address below:

    Unit 4 Holland Business Park 
    Riverdane Road
    Congleton
    Cheshire
    CW12 1PN

    Address & Operating Hours

    Our operating address is as below: 

    Unit 4 Holland Business Park 
    Riverdane Road
    Congleton
    Cheshire
    CW12 1PN

    Our opening hours are: 

    Monday – Friday 
    09:00 – 17:00 

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